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Free Home Trial

Have you ever wondered if your favourite frames will actually suit you once you have them on? No need to wonder, try up to 4 glasses at home completely free of charge.

To the glasses

It's this simple:

1. Select up to 4 glasses for home trial.

Select up to 4 glasses for home trial

Select the glasses you want, then click on the button "try on at home" on the product view page. We will send you the prescription free frames within 2 to 4 working days free of charge.


2. You have 10-days to try on at home following receipt.

You have 10-days to try on at home following receipt

Once your glasses have arrived, you have 10-days to try them on - obligation free. Get your friends and family to chime in with their opinion. Then affix the enclosed returns label to the package and send all the frames back to us free of charge.


3. Choose your values & lenses or select four new frames.

Choose your values & lenses or select four new frames.

Once your glasses have arrived, you have 10-days to try them on - obligation free. Get your friends and family to chime in with their opinion. Then affix the enclosed returns label to the package and send all the frames back to us free of charge.


4. Your new glasses have arrived! 30-Day Money Back Guarantee.

30 Tage Geld-zurück-Garantie

You will receive your new glasses with customised lenses with your prescription values after only a few days. Should you change your mind or be unhappy with your final choice, do not hesitate to send the glasses back to us risk-free within 30-days and we'll also cover the postage costs.


FAQ

How much does the home trial cost?

Our home trial is free of charge! Postage, delivery, 10-day trial period as well as return postage are won’t cost you a penny. The exception is when you select credit card as a payment method. In this case we place a hold on your account to the total value of the item(s) you have ordered for home trial. This hold is then removed once the glasses have been returned to us. If you should exceed the 10-day trial period, we will charge you for the respective amount.

How long can I try glasses on for at home?

As soon as your trial glasses arrive, you have 10 days to try on the frames. The trial period ends only when the glasses are returned to us. As such, please make sure to post the glasses back in time, keeping in mind the 5-7 working days it will take to reach us in Germany.

What happens when I exceed the 10-day trial period?

Should the frames you selected for home trial fail to be returned to Mister Spex within 18 days after order placement, you will automatically be charged for them. Should the items be on their way to us, please wait for a confirmation from and we will refund your account.

When does the 30-day Money Back Guarantee period begin?

With regard to home trial, once your 10-day trial period ends, the 30-day Money Back Guarantee period begins. You are able to send items back to Mister Spex and receive a full refund within 30-days.

My credit card was charged, what now?

If your credit card was charged with the value of your trial items, it is highly likely we did not receive them back within the 10-day period. As soon as the glasses reach us, the sum will be promptly refunded to your credit card. If you requested to have your prescription placed into one of the frames, we will calculate the correct amount due and refund the difference.

What kind of lenses come with the home trial glasses?

Simple, prescription-free plastic lenses. As soon as you have decided on a pair of frames, you can have these fitted with your personal prescription by using the returns form in the package. We will then send you then a new pair fitted with high-quality lenses in your corrective strength.

When will I receive my prescription lenses?

Once you've decided on a frame, first send us back all glasses from your home trial. After validating your glazing order, it will take between 6-14 workdays, and you will receive your new glasses with your prescription.

Tip: In order to receive your new glasses as quickly as possible, you can place a new, separate order directly. In doing so you save around 2-3 workdays shipping time and 1-3 days processing with our returns department.

Are sunglasses also available for home trial?

Unfortunately, this offer only extends to our range of prescription glasses and excludes sunglasses. You can, of course, place a standard order and try the sunglasses with the security of the 30-Day Money Back Guarantee. Sunglasses must be returned in perfect condition, free of defects/damage within the aforementioned period. When this happens we will reimburse you with the value of your order.


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Still got questions?

Write to us at:
service@misterspex.co.uk

Or call us toll-free at:
0800 472 54 57
  • Free advice 0800 472 54 57
  • Free P&P on orders over £29.00
  • 30-Day Money Back Guarantee
  • Price incl. lenses **

* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.