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Refunds

1. How do I get my money back?

For refunds we use the same payment method used for the original transaction.

2. When will I receive my money back?

You will usually be reimbursed within 1-3 working days after the returned item(s) have been received. We’ll inform you via e-mail once we have refunded the purchase amount.


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Still got questions?

Write to us at:
service@misterspex.co.uk

Or call us toll-free at:
0800 472 54 57
  • Free advice 0800 472 54 57
  • Free P&P on orders over £29.00
  • 30-Day Money Back Guarantee
  • Price incl. lenses **

* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.